Corteza at Sendero

“Great hospitality and exceptional live music.. Outstanding hospitality from start to finish. I wanted to recognize Evelyn at the front desk and Alonzo at Corteza Bar for delivering truly exceptional service. Evelyn is gracious, polished, welcoming, and made every interaction feel personal and effortless. She represents hospitality at its finest. Alonzo was equally memorable — charismatic, professional, and outstanding at what he does. His recommendations were spot on, his attention to detail was impressive, and he created an experience that felt special. Exceptional properties are built by exceptional people, and Evelyn and Alonzo are shining examples of that. Marriott International is fortunate to have them.”

“I had such a memorable experience at Sendero that I felt compelled to share. From the moment we walked in, we were seated immediately, which set a welcoming tone for the evening. My mother mentioned she was cold, and the staff not only adjusted the air but also offered her a wrap to keep her comfortable. That small gesture spoke volumes about their attentiveness and care. I’m vegan, and I initially didn’t enjoy the dish I ordered—the tamale lacked flavor for my taste, even though the presentation was absolutely beautiful and eye-catching. When we mentioned this, the manager, Betty, handled it with exceptional care and patience. She took the time to explain other options, replaced the dish without hesitation, and then personally guided us on what felt like a “tour of South America” through food. Each new dish she recommended was more flavorful, unique, and thoughtfully prepared than the last. To top it off, the chef came out to greet us, and we were able to thank him in person for his creativity and truly gifted hands. What stood out most was the genuine warmth, responsiveness, and hospitality. I felt as though we had been invited to their kitchen table. They clearly care—not just about how the food looks and tastes, but about how their guests feel. And you can taste that care in every dish that arrives at the table. Because of this experience, I’ve given Sendero the highest praise, told others about it, and, most importantly, walked away with a memory that will last a lifetime. Many thanks to Betty, the chef, and the entire team at Sendero.”

“Wonderful customer service from walking into the hotel itself and onward to the restaurant. The food was delicious, and the view made it that much better. Shout out to the hostess, the bartenders and the waiters! I also met a gentleman by the name of Turi, who is so kind and offered us a quick tour of the place. I wish his name tag was big enough to fit his whole name because it’s so unique!”

“This might actually be the best dining experiences I have ever had! I don’t normally write reviews but I left here feeling so pleased that I had to write one. When you first walk in you can see how nice the view was the LA area.. but once you get greeted and get to hear about all the food and cocktail choices you can start to get an idea of what flavors you’re in for… they have a changing menu depending on the seasons so I’m excited to come back and try the new choices on the menu in the winter. Everything tasted SO fresh and so perfectly seasoned. But on top of all of it, the staff was so incredibly friendly and had given us such good recommendations. This is easily one of my favorite restaurants now. I can’t wait to come back!!”

“For a restaurant at the Ritz-Carlton, the experience was incredibly let down by the service and attention to detail. First, our dessert order was completely incorrect. Far worse, however, was when our server dropped a dirty, food-covered fork directly onto my sports coat. Not only did I not receive an apology, but no one offered to assist with dry cleaning or fixing the mistake. My jacket is now stained. Save your clothes and your money—definitely not the standard of service you expect from this brand.”