Aman New York

“Aman New York delivered an exceptionally refined and attentive luxury experience that exceeded expectations. During our stay, it often felt like there were more staff than guests, which translated into seamless, highly personalized service. Staff across the property were warm, professional, and genuinely helpful. The physical location was truly perfect for exploring Manhattan. Rooms were thoughtfully designed and very well appointed with high-end amenities. The overall vibe leaned more toward business travelers than couples during our visit, but it did not take away from the experience. We took advantage of the spa, which was tranquil and truly restorative. The Jazz Club was also a fun way to spend an evening. Overall, Aman New York offers a polished, serene escape with standout service and design. From the abundance of fresh flowers throughout the property to the sleek, modern design that felt both calming and sophisticated, the attention to detail was impeccable.”

“Of course you always expect a lot from Aman, especially Aman NY. But Grace at the front desk makes the whole experience feel like a bargain. I would say it is worth every penny and more. She is so kind, patient and professional. Every top hotel has great hardware. I feel the “soft” part of Aman NY is second-to-none especially due to Grace’s attention to details and ability to anticipate our needs.”

“This hotel is absolutely stunning — from the elegant lobby to the beautifully designed rooms. Every corner feels luxurious and welcoming. The food is incredibly delicious, offering a variety of flavors that satisfy every taste. Staff are warm, attentive, and professional, making the entire stay feel special and unforgettable. Perfect experience!”

“We are staying at Aman New York and overall had a good experience, though there were definitely some highs and lows and likely would not recommend this property. The rooms are very nice and well designed. Aman markets every room as a “suite,” though in reality they feel more like a very spacious standard New York hotel room. Compared to most NYC hotels, the rooms are absolutely larger than average, but the layout is still fairly straightforward — primarily just a bed, TV area, and a large bathroom with a soaking tub. The finishes and materials are beautiful, the room is quiet and relaxing, and the in-room fireplace creates a very cozy atmosphere. One thing worth mentioning is that the hotel lobby starts on the 14th floor, while the actual hotel guest rooms are located below that, roughly on floors 7–12, with the private residences occupying the higher floors above the lobby. As a result, the views from many of the hotel rooms are fairly underwhelming, especially compared to what you might expect from a luxury property in Manhattan. The gym was solid for a city hotel with plenty of equipment, though nothing particularly special. I personally did not book a spa treatment, but we spent time in the spa area where the pool is located. The indoor pool is beautiful, though unfortunately the water temperature was noticeably cold. We asked if the heat could be turned up, but nothing changed during our stay. Also worth noting: there is no complimentary jacuzzi or cold plunge access unless you specifically book the “Banya” experience, which felt disappointing at this level of hotel. The locker rooms were fine and include both a steam room and sauna. My sister booked a 60-minute massage and said it was good, but probably not worth the price, especially since it did not come with much of an additional spa experience or extra amenities. The biggest disappointment during our stay was the food and beverage availability. Only one bar was open the entire time although shoutout that bar and bar manager he did a great job and was very friendly and knowledgeable. The downstairs jazz bar was closed and the outdoor terrace bar was also closed, which really limited the atmosphere of the property. On top of that, the omakase sushi experience was closed on Sunday and Monday. Under normal circumstances that may be understandable, but during Memorial Day weekend it felt surprising that they wouldn’t have it operating. Service overall was fine, but not particularly warm, proactive, or memorable in the way you would expect from an Aman property or any other top tier luxury hotel. Nothing was bad, but it lacked the attentiveness you often receive at other five-star hotels. Overall, Aman New York is a beautiful property with excellent design and strong wellness amenities but likely my least favorite Aman hotel. If you are simply looking for a luxury stay in Manhattan and do not specifically need to be near Central Park, there are several hotels in the city — such as Faena or The Greenwich Hotel — that offer a very comparable experience at a significantly lower price point.”

“I visited a friend staying at the Aman in NYC and honestly expected a much better experience for such a high-end place. The atmosphere felt cold and unwelcoming, and the staff seemed more interested in appearances than actual hospitality. Everything looks impressive at first, but once you’re there, it just doesn’t live up to the luxury image they advertise. Definitely not worth the hype or the price. Total letdown — more “Ameh” than Aman.”