Baccarat Hotel - Grand Salon

“The Grand Salon at the Baccarat Hotel offers an atmosphere of exceptional elegance and refined luxury, reflecting the highest standards of hospitality. The setting itself is exquisite, but what truly distinguishes the experience is the caliber of service provided by the host “ Nada “ , Nada In particular reflected an outstanding professionalism and genuine warmth. Her welcoming demeanor, attentiveness, and grace exemplify the essence of exceptional customer care. She consistently ensures that guests feel valued and well attended to, contributing significantly to the overall reputation and excellence of the establishment, It would be highly beneficial for the management to recognize Nada as a model of service excellence and to encourage the broader team to emulate her approach. She represents the standard to which all hospitality professionals should aspire, I strongly encourage guests to seek out Nada during their visit. A simple greeting will quickly demonstrate the remarkable difference her presence makes, enhancing both the quality of service and the overall experience. Thank you NADA ..”

“I had the pleasure of dining in at Grand Salon at Baccarat Hotel, and it truly exceeded my expectations. The highlight of my visit was the exquisite blood orange olive oil cake, adorned with vibrant orange segments and a refreshing labneh sorbet. This dessert was a symphony of flavors, beautifully balancing sweetness and acidity, topped with the perfect creamy finish of the sorbet. Equally delightful was the rigatoni Bolognese. The pasta was al dente and generously coated in a rich, savory sauce that was both comforting and indulgent. To complement the meal, I indulged in a stunning cocktail featuring Hendrick's gin, lemon, lavender, and red burgundy. The cocktail was as beautiful as it was delicious, with floral notes mingling perfectly with the gin, offering a refreshing sip that transported me to a tranquil garden. A truly special moment was being invited to write in the restaurant's guest book. This personal touch made me feel valued, as not everyone is selected for this unique opportunity. It's a lovely way to remember the experience and share thoughts with future diners. Overall, Baccarat Restaurant is a gem that offers a magnificent culinary journey. I left with a full heart and a happy palate, eagerly anticipating my next visit!”

“An absolutely outstanding restaurant! Baccarat combines true luxury with flawless taste. Every detail is exquisite — from the crystal glassware to the beautifully crafted dishes. The food is exceptional: fresh, elegant, and visually stunning. The desserts deserve special praise; they look like edible pieces of art. The atmosphere is magical — soft lighting, a sophisticated interior, and the feeling of experiencing the very best of New York. The service is excellent: attentive, discreet, and highly professional. Without a doubt, one of the city’s finest spots — a place you’ll want to return to again and again.”

“Overall this was a very underwhelming experience. At the time of making the reservation we were explicitly told that it was not necessary to add a child as an extra guest. The child was noted as such on the reservation, however upon arrival we were informed that she should have been added as an additional person during booking. After some delay, we were eventually seated. While the service itself was good and the selection was pleasant, a significant quality issue overshadowed the experience. I found a large piece of paper baked into my scone which is unacceptable for an establishment of Baccarat’s caliber. Given the price point I have experienced far superior high tea offerings at other hotels.”

“I love an afternoon tea service. I was really looking forward to the Baccarat hotel tea experience given its high and reputation. Spoiler alert - it didn’t deliver. The setting - you enter into a dark entryway on street level and our ushered towards elevators that take you up to the grand salon. Upon exiting the elevator, bright light, crystal chandeliers, red & gold colors greet you. Of note as you leave the grand salon to go to the bathroom you are once again in very dark hallways, which can be challenging to find your way to the bathroom. Tables were set with couches or chairs arranged in cozy close quarters. The food - we chose the Prince of Wales option and added a glass of champagne to sip along with our tea. The beauty of a tea services you can take one hour, two hours even up to three hours to enjoy the experience. Unfortunately the tea doesn’t stay warm in their tea pots during the 2 hours which is surprising as my tea at home does stay warm. Overall the food was a solid offering for a tea service but didn’t blow me away. We were celebrating my mother’s birthday and they did acknowledge that with a small plate with some additional macarons. Unfortunately those macarons were not fresh. The service - initially attentive and then lacking. There was no attention to refill glasses of drinks or attention. When it came time to pay the bill I had to track someone down. And then that took much longer than it should to pay the bill. Overall - solid offering however for the price there are better tea options in NYC.”