The Grand

“Excellent! The service is outstanding. The bar menu is excellent. If you like an Old Fashioned, try their Campfire Old Fashioned, very good!! Wine selection is very nice. We had the Trout and the Halibut, both were impressive and delicious! Both worth the price due to the preparation and the atmosphere. Service was on point, very attentive and friendly. Thank you so much, we were delighted!”

“Great spot for dinner in Telluride. The menu is well varied, with options for everyone, and prices are reasonable for the quality. The wine list is robust and full of choices. Service was excellent—attentive and professional throughout the evening. Reservations are definitely recommended. A place we would absolutely visit again.”

“Amazing meal from start to finish. We ordered oysters, bread, pork belly, and spicy tuna to start and my entree (pictured) was an amazing elk dish. Others in my party ordered the duck and trout and loved it too! Expensive but worth it!!”

“Our server Kelsey was amazing as well as the entirety of our dining experience. Best sashimi and oysters I’ve ever had. If you’re in Telluride, don’t miss out on this place.”

“We had a confirmed 7:30pm reservation for four at The Grand Telluride on 5th February, specifically booking a high top table. We arrived on time (slightly early) and were told our table was not ready. The previous diners were still seated and had not even received desserts. After waiting and seeing no realistic timeline, and with our high top table still fully occupied, we spoke directly with the hostess. We explicitly asked whether, given the delay, it would be acceptable to cancel and whether we would be charged. We were clearly told that it was acceptable to cancel due to the delay, that we would not be charged, and that the situation would be communicated to management. We relied on that assurance and left. We were later charged under the restaurant’s cancellation policy. When we contacted management, we were told we were “unwilling to wait” and that if we had waited “just a few minutes” the table would have been freed up. That explanation ignores the central issue: we left only after being told by staff that it was acceptable to cancel due to the delay and that no charge would apply. If the restaurant’s position is that guests should disregard what they are told at the host stand and wait indefinitely “just in case,” then their front of house communication and policy enforcement are clearly not aligned. We understand cancellation policies and booked knowing one was in place. However, enforcing a policy after staff have explicitly assured guests it will not apply is not reasonable. We were offered a $100 voucher, half of what we were charged. As visitors from the UK who are rarely in Telluride, this gesture has little practical value and does not resolve the underlying issue. The delay itself was not the problem, delays happen. The problem was the handling afterwards. When guests arrive on time, book a specific table, check before leaving, and rely on staff guidance, they should not later be penalised for doing exactly that. I expect the response to this review may state that staff are trained not to authorise cancellations in this way. However, that only reinforces the concern, because this is precisely what happened. If that is not in line with policy, then there is clearly a breakdown in training or communication, and customers should not bear the financial consequence of that. Unfortunately, this experience reflected a lack of accountability rather than hospitality.”