Puerta

“What a cool place! Went on a Sunday sat at the bar. The bartenders were all very nice and knew the menu well. Had the hangar steak. It was the bomb. One of the best I have had. Great crowd and vibe as well.”

“Churros were to die for! Perfectly made! Best queso! Our server, Seth, was attentive and so helpful! Carne Asada was tender! Reservations highly recommended. We got in 10 minutes early and they seated us right away. Parking is a bit tricky and limited but we got lucky and found one right in front of the restaurant. Restrooms were extremely clean. The rest of the entire staff were very friendly and polite!”

“The place is nicely decorated. The service was on point. The food did not make me happy. The chicken with mole was just okay, the sauce didn't have much flavor, the arepa was not fully cooked and the listed plantain was not there. The gnocchi appetizer was tiny and tasty, though we were forewarned. The rest of the main dishes were okay, although the hanger steak needed some salt and pepper and the enchiladas were fine. It was all edible, just not what I was expecting for the price and the website. The best of the whole meal was the tres leches cake, moist though it would have had some sauce. Just flat.”

“I've tried to get a reservation here for months, but unable! I was finally able to tag us down for this past Saturday night. Given such difficulty getting a reservation, I expected things to be amazing here. Well, here's my honest take! We arrived for an early reservation at 5:30 pm. The place was quite small, and all the tables were squeezed in together. Unless you're in a party of 3, you'll be sitting in these super-tight, half-booths or bar areas. We were seated right by the kitchen and their open hallway...with no privacy. If I knew this earlier, I would have requested to be seated outside on their patio. So definitely NOT a comfy seating environment! The menu was interesting...definitely not your typical Mexican restaurant. Price points were definitely the highest I've seen for a Mexican restaurant in Charlotte. However, the options were very limited, and frankly, I didn't find too many items tantalizing. Prior to coming here, I saw pictures of their appetizer, Queso Fundido w/ Chorizo, so I made a point to order that right away (as soon as we got seated...hoping to get that early!). I definitely stressed WITH CHORIZO with our waitress. Well! This app was nowhere in sight...even after 20 minutes. I tagged down the waitress...and I don't even think she bothered to check with the cooks! She basically went missing for another 5-10 minutes!! I then had to tag down a Manager (I think?). I don't think she even bothered to check...because I had to personally tag down our waitress again the second time...after 30 minutes! Shortly after, our Queso Fundido arrived...but WITHOUT the CHORIZO! I had to tag our waitress the third time to get the Chorizo! After all the delay and the botched order, she didn't even frickin' apologize! Just WOW. In fact, she just made this rather haughty remark about "getting it for us"...as if she's doing us a favor! What a crock!!! After a full 30-35 minutes, we finally got this fancy CHEESE appetizer (which in NO WAY should take that long!). It was good, but NOT worth that much of a wait. For our entrees, I just got their 2 Street Tacos Meal, and had to choose from just 1 of 3 unappealing sides (Papas Bravas...basically Mexican version of potatoes). No Rice. The 2 Tacos were good, but nothing extraordinary. What's more (or less??), the taco shells were really small...with somewhat of a hard crust. Very hard to eat! My husband's Chicken Al Pastor Ballotine dish was a bit better, but he was underwhelmed as well. We left scratching our heads. So much difficulty getting a reservation for this haughty, little place...and this was what we got?!? O-Kay foods at outlandish pricing, super-slow rate of food delivery, and this terrible, snooty service. Also, I did NOT like their tight, close-quarter seatings. Overall, this dining experience was just flat-out bad. Definitely not worth it...in my book. BTW, though ZERO apologies were given (Nope...the waitress felt she did us a favor!), they did manage to deduct the botched order of Queso Fundido with Chorizo off our bill. Good thing....it's THE only reason I'm dropping 2 stars instead of 1. We were actually a bit surprised by this because the Manager never bothered to follow up with us. She basically stood right next to us the whole time, so probably heard and saw us tagging down the waitress several times...and also know that we ended up with a botched order of Queso Fundido. Yet, didn't bother to follow up. Guess she felt she did her part getting it off the bill. Somehow, I don't feel too grateful??? This place reeked of pseudo upscaled Mexican, and their snooty attitude managed to totally turn us off. The ambiance, the foods, the presentation, and the service just did not live up to the hype! Beyond disappointing.”

“I drove two hours in search of a great dining experience, but we encountered something very different. The waitress provided excellent service; however, the texture, flavor, and doneness of the meat were unpleasant. The manager's solution was to simply waive the bill—which was the obvious course of action—but what about the deceptive advertising? According to her, this meat was cooked to a medium-well doneness; judge for yourselves based on the photo.”