Columns

“The Columns is a beautiful building in a beautiful site with fantastic food but truly the staff are the greatest amenity. Our stay at the Columns was perfect. The staff from the front desk to the maintenance staff are consistently welcoming kind and helpful. Staying at the Columns is an opportunity to be welcomed by a staff that seem more like a family than employees. The building is elegant, beautiful, well cared for and the furnishings and artwork are curated to create a sumptuous eclectic environment. Each room is uniquely decorated with antiques and artwork. The details make this a wonderful experience. The site and the magnificent gilded age mansion would be sufficient to draw patrons, but the staff at the Columns are their greatest asset. If you wish to be welcomed like family and treated with New Orleans hospitality you could do no better than the Columns.”

“We had an absolutely amazing stay at the Columns! It is a beautiful building, and the furnishings are both comfortable and gorgeous. The staff members are what truly make this an exceptional place. Welcoming, gracious, approachable, and friendly- they made our visit! We loved having breakfast on the upstairs veranda and dinner on the porch. The food was delicious. We will be back!”

“Such an amazing stay! Before I booked this hotel I searched the internet looking for reviews. Most of the ones I found were for the restaurant and porch area. Thank goodness I went with my gut and booked anyway. This place is such a vibe. I booked the Premier Avenue Suite and couldn't have been more impressed. Such old school charm. It's so dark and moody and gothic...everything I love! Every staff member we encountered treated us like family. The room was spic and span when we arrived and I love the floor to ceiling "door" you could open up and walk onto the patio. The bathtub is an added bonus and it was long enough to fit my 6ft husband!! I could go on and on but if you are looking at this hotel, just do it, you won't regret it. I didn't see any ghosts but that's okay!”

“I want to love the columns so badly, and I've given it many tries since the happy hours and atmosphere are awesome. But the service just isn't where it should be for a martini to be $18. My friend and I waited 53 minutes for our check after asking for it, while our water glasses and drink glasses were empty the whole time. And this is pretty much the experience I've had every time I've been there. Always waiting to get another drink, or waiting to flag someone down for water, or waiting to see our server again to put a food order in. It just ends up ruining the whole experience when you've been waiting to get a refill for so long that all you and your party can focus on is getting the server's attention.”

“I guess Michelin is just handing out Keys now, because this hotel certainly didn’t earn theirs. Our experience was absolutely unacceptable. Half of our group—including the couple who rented the suite for their wedding—were told at check-in that their room was “unavailable due to a rat issue” and that we’d have to wait for an exterminator and an update “the next day.” They were moved to another hotel for the night and then completely ignored. No calls. No updates. Nothing. The only compensation offered was a comped room and silence. We had to hound the staff for any information and didn’t get real answers until 6 p.m. the next day. It turns out there was no rat—just a lie. The restaurant manager, the only honest and professional person we encountered, admitted the hotel had sold the suite out from under them. This issue could have been resolved months ago, but management chose to deceive and deflect instead. The dishonesty and lack of accountability are staggering. The restaurant manager tried to salvage the situation by letting the wedding party get ready in a downstairs billiards room, but even that turned into another insult. We were told we had to clear out by a specific time “because we have guests coming.” Imagine being kicked out of a makeshift prep space on your own wedding day because someone else was deemed more important. To then only 45 min later, after being rushed the hotel event planner actually said to the bride in her dress, “Do you know how much people pay to stay here? You’re not allowed to take photos. Please leave.” I’m furious at how this hotel is run. Guests were lied to, staff were left scrambling, and a wedding weekend was turned into a nightmare. Calling this a hospitality failure doesn’t even begin to cover it.”