The Ritz-Carlton, Chicago

“Love this hotel! The bedding is so comfy — I slept like a baby. The blackout curtains also make a huge difference in sleep quality. The room is cleaned thoroughly every day, and this is actually my second stay here now. I’ve loved it every time. The location is great too — within walking distance to so many places you’d want to explore as a tourist, and the area feels extremely safe. They even provide umbrellas when it rains, which is such a thoughtful touch. Lovely experience here as always!”

“I had an exceptional experience at The Ritz-Carlton, Chicago. From the moment I arrived, I was impressed by the outstanding level of service, attention to detail, and genuine hospitality. Every member of the team was professional, welcoming, and consistently greeted guests with warm smiles and a positive attitude. The atmosphere throughout the hotel reflects the highest standards of luxury and customer care. I would like to extend my special thanks and appreciation to Mr. Karim, the Front Desk Manager. His professionalism, excellent communication skills, and positive energy made a remarkable difference in our stay. He went above and beyond to ensure that every detail was handled flawlessly, making us feel truly valued and well cared for throughout our visit. The Ritz-Carlton, Chicago sets a benchmark for excellence in hospitality. I highly recommend this hotel to anyone seeking a world-class experienceg in Chicago.”

“I recently enjoyed an experience at the Ritz-Carlton spa Chicago and had an experience that reminded me why service excellence is everything. As someone who works in luxury hospitality and runs a boutique lifestyle management firm in New York, I have a high standard for service and what I experienced today exceeded it completely. I left my phone in an Uber and the team Grace, Audrey and Maria especially Audrey and Grace went completely above and beyond to help me retrieve it. Their urgency, warmth, and genuine care in that moment was remarkable. They made me feel taken care of in a city that wasn’t my own. That is what five star service actually looks like. These women are phenomenal. They deserve every flower.”

“Yeah, I had expected more. Had a lovely massage but the pool area was underwhelming. The spa amenities are just average, It's more suited to hotel guests than your random spa goer. Save your money and go to a dedicated spa if you have the time. I spent 3 hours at the spa, half the time was quiet and peaceful the other half was spent trying to find a quiet place away from the pool noise.”

“If I could give this hotel zero stars, I would. I attended the InMode Aesthetics Work Conference at the Ritz and entrusted my vehicle to their valet service, only to discover damage to my vehicle afterward. Rather than taking accountability, the valet staff was rude and immediately accused me of being dishonest about the damages. I requested to speak with management and was connected with Agnes Szumal. She expressed understanding of how upsetting the situation was and assured me that she would personally oversee the matter. She even stated that, "as women, we stick together" and asked me to trust that she would make sure the issue was resolved. She specifically promised to personally contact me by Sunday at 2:00 PM with an update. That call never came. Instead, I have received calls from multiple different individuals asking the same questions repeatedly, with no resolution, no accountability, and no communication from the manager who promised to personally handle the situation. It is now Monday, my vehicle remains damaged, and no one from this supposedly high-end hotel has taken responsibility or followed through on their commitments. For a luxury hotel that prides itself on exceptional customer service, this experience has been incredibly disappointing. The lack of professionalism, accountability, and follow-through from both management and staff has completely undermined my confidence in this establishment. I expected much better from a property carrying the Ritz name.”