The St. Regis Atlanta

“Visited the property for my friends birthday and it did not disappoint! We were greeted at the front desk by Javier who was so friendly and helpful and gave insight to the property & it's amenities including the fabulous St Regis Bar where we enjoyed the iconic bloody mary and other amazing drinks. He also gave us great recommendations in the surrounding Buckhead area as optional bday celebration activities. the room is gorgeous with my personal favorite bathroom area of any hotel brand. tysm for making our stay wonderful”

“Dear St. Regis Management, I am writing to convey my profound appreciation for an truly exquisite and exceptional tea time experience I recently enjoyed at your establishment. The highlight of my visit was undoubtedly the outstanding service provided by my server, Jia. Her professionalism, attentiveness, and genuinely delightful demeanor elevated the entire occasion. She was beyond kind and helpful, demonstrating an exceptional commitment to guest satisfaction. While I hope I have her name correct, please extend my sincerest gratitude to the wonderful young woman who attended to my table. Her dedication to service is a remarkable asset. I will wholeheartedly recommend your tea service, specifically highlighting her exemplary hospitality, to all my acquaintances. Beyond Jia's exceptional service, the culinary offerings were absolutely superb, contributing significantly to a memorable experience. The overall ambiance and the impeccable service throughout my visit truly showcased the high standards St. Regis is known for. Thank you immensely for the remarkable hospitality. My only minor observation, offered as constructive feedback, pertains to the arrival experience. Upon exiting my rideshare, I noted there was no one available to assist with opening the door upon my arrival. This is a small detail, but one that could further enhance the seamless guest journey. Despite this minor point, I was thoroughly impressed and look forward to returning to St. Regis in the near future.”

“I stayed at The St. Regis Atlanta for a short trip, and the experience was really comfortable. The room felt clean and quiet, and the bed was surprisingly relaxing after a long day. The staff I interacted with were polite without being over the top, which I appreciated. The lobby and common areas had a calm, upscale feel, and the location made it easy to get around without much effort. I didn’t use every amenity, but everything I did try worked smoothly. Overall, it was a pleasant stay—steady, comfortable, and easy. Nothing too flashy, just a nice place to unwind.”

“Our family has stayed at many St. Regis properties over the decades, and we’ve consistently had elevated, thoughtful experiences that set the brand apart. That history is what makes this stay at the St. Regis Buckhead feel disappointing—though I’m hopeful these are issues that can be easily corrected. Upon arrival, we carried our own bags in from the valet into the hotel, which was unexpected for a St. Regis. We were given a nice courtesy room upgrade, which we appreciated, but the room was not ready at the 4:00 pm check-in time. We were told we would receive a call once it was available; however, after waiting nearly an hour, we checked back with the front desk around 4:35 pm and were told the room had already been ready. It appeared the notification was simply missed. While waiting, our family of five—including a one-year-old who has just started walking—spent time near the ballroom area. Unfortunately, the restrooms in that area were locked, which added unnecessary inconvenience. One genuinely bright spot was the Santa Claus the hotel hired. He was jolly, authentic, and wonderful with the children—our kids truly loved that part of the experience. Later, we went to the St. Regis Bar to watch a football game and order food and drinks. Several empty tables had not been cleared, and we stood for some time next to a dirty table trying to find assistance. Once it was finally cleaned, no one returned to take our order for over 15 minutes—no water, no drinks, no snack tray. My wife ultimately went to the bar to place our initial drink order, and to be fair, the bar staff there was excellent: prompt, courteous, and professional. Looking around, it was clear that other tables were also experiencing slow service, with empty glasses and dishes left unattended. Food execution was inconsistent. The medium-rare Wagyu sliders were medium-well, and served on a stale, hockey-puck-like bun, though the flavor itself was good. Room service was more disappointing overall. The only savory items that landed well were the macaroni and cheese and the French fries. My filet, ordered rare, arrived medium-well, and the mashed potatoes were completely unseasoned. These are all very fixable issues, and that’s what makes the experience frustrating. The St. Regis brand is known for polished service and attention to detail, and I hope this property can realign with those standards. There is clear potential here—I’d simply love to see the execution match the name.”

“The rooms at St. Regis are to die for, and the service is incredible. Visit the spa ($$$) to make your trip unforgettable. At the moment, the St. Regis has closed many of their spaces for renovations: two in-house restaurants and their gym. This makes their only open amenity: the pool. On a weekend with perfect weather, it was extremely disappointing to see that the poolside bar was closed. The pool was only occasionally attended by one (exceptional) employee, and no services were offered — not even the advertised heating (the pool itself was dirty and freezing!) For such a luxurious hotel, it was strange that the experience is limited to your room, unless you are attending a conference or wedding. The spa is an incredible perk, but no part of it is complimentary to the hotel’s guests. Breakfast is fairly standard, and with many other options in the area, you don’t have to travel far to find better.”